Terms & Conditions

We at Botanic Flowers Melbourne and the website botanic flowers.com.au is in compliant to Australian Consumer Law and Fair Trading Act 2012 and Competition and Consumer Act 2010 within both the Victorian jurisdiction that we are situated in, an in the wider Australia and Commonwealth jurisdiction.

The Website botanicflowers.com.au is an online store that is operated by Botanic Flowers Melbourne, located in Melbourne, Victoria, Australia. This website allows consumers to browse, purchase, enquire and find contact information.

Liability It is an essential precondition to everyone who uses our website that they agree and accept that Botanic Flowers Melbourne is not legally responsible for any loss or damage you might suffer in relation to the use of our website, botanic flowers.com.au, whether be from error or omissions in our own documentation or information, any goods or services that we offer or from any other use the website not already listed. It should be noted that the use of any information or materials on our website is entirely at your own risk, which we shall not be liable for. It is your own responsibility to ensure the products, services or information that is available and accessible on our website meet your own, specific requirements. In accepting our terms, you acknowledge that such information and material may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by the law.

Payment If the customer is not charged upon checkout, we will promptly contact the customer with alternative methods of payment. It is our policy that we do not deliver or make up arrangements or products until payment is received in full. The customer has up to 30 days or 3 days before their delivery date, whichever comes first, to pay before the order becomes invalid in the event that they are not charged upon checkout.

Delivery & Delivery Charge The responsibility to ensure all goods are delivered to secure address (apartments, flats, and units) will be received by the recipient falls on the purchasers. However, Botanic Flowers Melbourne will contact the recipient (or the contact supplied to us)to notify them that we have delivered or attempted to deliver the item. It should be noted, in the event of a re-delivery (where the purchaser has chosen zone 2 or 3 delivery option) an additional delivery charge will be incurred, which we will contact the purchaser to notify them. As we use courier companies to delivery the physical items, we cannot give a definite answer of when the item will arrive, we can supply a rough estimate, which we cannot be held accountable if the items arrive outside the estimate. Damaged or lost goods during delivery must be notified immediately with photo evidence, the goods will be replaced at Botanic Flowers Melbourne’s discretion. Deliveries are processed promptly upon receipt of full payment. For customers who select the wrong delivery zone, we will adjust the flower value accordingly to amend the difference of the delivery fee. The zones for the delivery options is detailed below.

Zone 1 Melbourne, East Melbourne, West Melbourne, North Melbourne and South Melbourne. Within 7km radius of 1 Queens Road Melbourne, Victoria 3004.

Zone Two Within 15km radius of 1 Queens Road Melbourne, Victoria 3004.

Zone Three Deliveries beyond the 15km radius will be organised at the discretion of Botanic Flowers Melbourne with trusted local florists within that area.

Links Botanic Flowers Melbourne may provide links to other websites or information on those other websites for customer convenience. However, this does not necessarily mean we are sponsoring, endorsing, approving or have any arrangement with the owners of those other websites. We take no responsibility for any of the content found on the linked websites. Our website may contain information provided by third parties which Botanic Flowers Melbourne bears no responsibility whatsoever for information or advice provided to you directly by those third parties. We are only making a recommendation and are not providing or offering any advice nor do we take any responsibility for any advice received in this regard.

Disclaimer To the fullest extent permitted by law, Botanic Flowers Melbourne completely disclaims all warranties, expressed or implied, including, but not limited to implied warranties of merchantability and fitness for any particular purpose. Botanic Flowers Melbourne gives no warranty that the documents, goods or service will be free of errors, or that defects will be corrected, or that our website or its server is free of viruses or any other harmful components. While we endeavour to have the most accurate, reliable and up to date information on our website at all times, we do not warrant or make any representations regarding the use or the result of the use of any documentation, product, service, link or information in its website or as to their correctness, sustainability, accuracy, reliability or otherwise. It is the responsibility of the customer or the visitor of the website and not the responsibility of Botanic Flowers Melbourne bear any entire cost of servicing, repairs or correction. Some of the above may not apply to you - the customer or visitor - but you must ensure you are aware of any risk you may be taking by using this website or any products or services that may be offered through it; and bear the responsibility and consequences associated with in.

Copyright, trademark and restrictions of use Botanic Flowers Melbourne expressly reserves all copyright and trademark in our website and in all documents and information on our website and reserves the right to take action against you if you breach any of these terms. Any redistribution or reproduction of part or all the contents in any form is prohibited other than strictly for personal use and viewing. You may not transmit it or store it in any other website or other form of electronic retrieval systems. These terms and conditions represent the whole agreement between you and Botanic Flowers Melbourne concerning your use and access to Botanic Flowers Melbourne’s website and your use and access to the documentation and information on it. No other term is to be included by any legislation of the Commonwealth or any State or Territory. All implied terms except those implied by statute and which cannot be expressly excluded are hereby expressly excluded.

Substitution Policy We reserve the right to substitute some of the flowers you selected in your order due to several factors that are not possible to predict, such as colour availability and seasonal availability. We will always endeavour to make every effort to create a beautiful product that is close as possible to the image provided, however this may not always be possible. The gift wrapping and packaging may vary with your selection. With entire substitutions, we will contact you to inform you prior to delivery. In the event that delivery is a priority and requires to be expedited, we may proceed with the substitution without notifying you in order to prevent delays. In all cases of substitution, we will always substitute flowers of equal or higher value and in keeping with the flowers originally chosen to ensure that the essence of your message to the recipient is not lost. Our flowers and foliages are locally sourced and periodically guided. We may be required to default to the freshest and best flower supply of the day.

Refunds & returns Whilst we make every effort to source the best quality flowers and foliages, our stock is a product that is natural and perishable. Certain varieties may perish sooner than others, however you should expect your flowers to last between 4 to 7 days. If you are not happy with the longevity of your blooms after 3 days of receiving them after following the customer care information provided, please contact us on 1300 820 920. We will require an image so as we can attain the condition of the flowers, once we receive the image and assess the condition of the flowers we supplied, we may replace them with new flowers.

Cancellation of orders Upon ordering, we order, allocate and begin your floral composition, getting it ready for delivery. We are able to postpone delivery, we are able to re-direct the delivery, however we are not able to cancel your order as the blooms and foliage has been set aside for you. In the event that we are not able to postpone or re-direct delivery we are only able to provide a credit note which can be used at a later stage.